Florencanto Support

Shopping at Florencanto is safe, fast and delightful.

First, choose the desired product, enter your ZIP code, the delivery date, the delivery period and then click "Buy". If you want to add any accessory, just click "Add Accessories".

To complete your purchase, we'll need you to fill out a single form with the delivery details (street number, complements, full name of the recipient and contact phone), the card message, your registration data and the chosen payment method (we accept PIX, Itaú and BB bank transfers, or credit card).

At the end of your registration, your order number will be assigned. You will also receive order confirmations via your registered email.

Email: [email protected]
WhatsApp: +55 (11) 99974-0597 (Monday to Friday, 9 AM to 6 PM)

Florencanto guarantees delivery of products on the specified DATE and PERIOD (morning, afternoon or evening), without however guaranteeing the exact delivery time. If you are interested in scheduling a delivery with a specific time, the customer must check the availability of this service on that day and select it when placing the order, paying an additional fee provided on the website. Even when choosing a scheduled time, the customer is aware that there may be a variation of twenty minutes earlier or later than the specified time, as a safety margin.

Morning period – deliveries take place at any time between 9 AM and 1 PM
Afternoon period – deliveries take place at any time between 12 PM and 6 PM
Evening period – deliveries take place at any time between 6 PM and 9 PM

For Deliveries in São Paulo City - the order must be placed on the website and paid:

by 10 AM for same-day deliveries in the morning period (between 9 AM and 1 PM),
by 3 PM for deliveries in the afternoon period (between 12 PM and 6 PM), and
by 6 PM for deliveries in the evening period (between 6 PM and 9 PM).

For express and scheduled-time deliveries (when the service is available), payment must be cleared immediately after the order is placed, otherwise delivery delays may occur.

The approximate size of each bouquet can be found in its description on the product details page.

Size S bouquets have approximately 10 flower stems.
Size M bouquets have approximately 15 flower stems.
Size L bouquets have approximately 20 flower stems.
Size XL bouquets have approximately 25 to 30 flower stems.

Yes, we include a standard courtesy card. You can fill in your text at checkout in the "Message" field. Your message is printed on this card and placed in an identification envelope, which goes along with your flowers.

The customer is solely responsible for correctly filling in the delivery address. Please note that if the address is incorrect and delivery cannot be completed, the product will return to our Center and, upon correction of the address and payment of a $45.00 fee, delivery will be rescheduled according to the logistics availability of that date.

Our focus is on the quality of our customers' experience and the quality of our products. Therefore, we ensure that the products listed on our website are available, fresh and delightful.

In rare cases, if a product is unavailable, we will contact you by phone, email or WhatsApp to inform you and propose a favorable solution.

Delivery occurs within the selected period (morning, afternoon or evening), with a maximum tolerance of 30 minutes. All steps, from production to delivery of the product, are communicated by email.

Please make sure that:
- The address is complete and correct,
- Someone will be at the delivery location during the selected period.

Products will be delivered to the indicated address, even if the delivery is not made in person, as we are subject to the rules existing at each location (front desk, shipping and reception, for example).

If the recipient is not at the location, someone must be available to receive it. If no one is found at the location, we will contact you by phone or WhatsApp to try to find a solution. If delivery cannot be completed, the product will return to our center and we may reschedule delivery, with an additional fee.

Attention - On commemorative dates such as Women's Day, Mother's Day, Father's Day, Valentine's Day, etc., delivery times may change according to logistics availability.

If the gift recipient refuses the gift, we cannot refund the amount paid, as the product preparation and the service itself have already been carried out. In this case, the customer may pick up the product at our headquarters within 24 hours (as it is a perishable product) at no additional cost. They may also schedule a new delivery, to a new address and for another recipient, upon payment of an additional delivery fee provided on the website, as shipping and repackaging costs.

We know how important privacy is to our customers. You can make an anonymous purchase whenever you wish. Simply omit your name from the message and check the anonymous box in the corresponding field. This way, Florencanto guarantees your privacy and will not provide the sender's name under any circumstances. Registration is still required, but your data will never be disclosed.

Every step of your order is promptly informed to your registered email (from order confirmation to delivery).

You can also click on "Track order" and follow the current status of your order in real time.

Florencanto accepts payments via credit card, bank transfer (Itaú and Banco do Brasil) and PIX.

For transfer/PIX, you can send your receipt to our email [email protected] or via our WhatsApp (11 99974-0597). This way, we can speed up the release of your order with our Finance Department.

If you live outside Brazil, you can pay with a credit card issued in other countries (International Credit Card), as long as the card is enabled for purchases outside its country of origin and online. We also accept PAYPAL.

* Note: Your payment should NOT be made via DOC or envelope deposit, as it may cause delays in release if delivery is for the same day.

Safe and very easy. Our priority has always been, since 2006, the security of our customers' data. Therefore, all transactions are encrypted with the Secure Sockets Layer 3.0 (SSL) system, meaning your data is protected by the best commercially available technology.

The production and delivery of the product is our responsibility. If the gift does not arrive in perfect condition, or on the selected date, Florencanto will promptly evaluate the situation. If the problem is indeed caused by a failure in our services, we will take the necessary measures so that the customer is always compensated for the inconvenience.